The Director of Retail Operations will be responsible for the in-store customer experience to ensure that every location consistently reflects the company’s brand image. The Director of Retail Operations will be responsible for maximizing the profitability of the retail stores, controlling operating costs, implementing merchandise programs, and achieving sales and profitability goals. This individual should have experience overseeing regulated dispensary operations in a compliant market. This role should have the ability to grow a business from the start-up phase through ongoing activities.
Build and maintain relationships with state and local agencies and serve as the point of contact
Understand the consumer and act as their voice in decision making
Establish the brand at the local and state levels
Create a consistent in-store experience for customers across all retail operations; work with operations leaders to ensure store experience meets expectations consistently