IT Support Specialist

Posted: September 18, 2020
Phoenix, AZ

Responsibilities

The Information Technology (IT) Support Specialist will be primarily tasked with
computer hardware implementation, desktop software installation, IT Asset
Management (ITAM) tracking, IT hardware troubleshooting and the resolution and
documentation of end-user IT issues. Being part of an IT support team, this individual
will need both technical expertise and strong communication skills to assist with daily
help desk calls for both hardware and software support.
The ideal candidate must possess a proven ability to troubleshoot complex systems and
utilize available resources to resolve issues in a timely manner. The ideal candidate
must be excellent at multi-tasking, a self-starter, and possess strong organizational
skills, while managing complex IT issues until resolution, and work autonomously within
a team environment.

DUTIES

 Provides technical support, assistance, and customer service to internal staff.
 Troubleshoots level 1 technical and network problems with computers, laptops,
printers, video equipment, phones, software, scanners, projectors, user accounts
and/or related equipment on sites.
 Prepares, updates, and maintains technical inventory database at site(s).
 Staff the helpdesk to resolve IT requests verbally, remotely or by submitting a
work order if the resolution requires a site visit.
 Provides on-site or remote assistance via requests submitted through the
helpdesk ticket system.
 Perform software and firmware updates, maintain and track IT asset inventory
including, peripherals, IT accessories and hardware. Back up end user data,
image and performs post image setup.
 Receives and/or transfers IT equipment; moves equipment throughout corporate
locations based on district needs and fills out/submits transfer documents as
required.
 Sets up technical equipment for team member level meetings, presentations, and
in-services at site(s).
 Participates in/on a variety of meetings and /or teams related to technology.
 Maintains confidentiality of information accessed while performing duties.
 Performs other duties as assigned.

Qualification

Associate degree in Computer or Information Science-related field preferred.
 One to three years of relevant IT experience preferred.
 Previous IT experience in retail or cannabis industry preferred.
 Relevant experience troubleshooting point of sales and desktop software.
 Organized with strong attention to detail.
 Excellent analytical, logical thinking, and problem-solving skills.
 Excellent verbal and written communication skills.
 Basic understanding of information technology procedures, practices and
terminology.
 Ability and professional interest to rapidly learn and assimilate new software
and related IT concepts with a range of general and specialized software
applications and hardware used in the organization and the industry.
 Proficient with Microsoft Office Suite or related software.
 Valid AZ Driver’s License.

PHYSICAL REQUIREMENTS:

 Prolonged periods sitting at a desk and working on a computer.
 Drive up to 250 miles at one time.
 Must be able to lift up to 50 pounds at times.
 Stand for short/ high periods of time.
 Sit for short/ medium periods of time.
 Walk for short/high periods of time
 Occasionally sit on the floor or at floor level.
 Handle the responsibilities and routine stress often associated with this
position;