Training and Engagement Specialist

Posted: August 31, 2020
Phoenix, AZ

Overview

The Training and Engagement Specialist will be responsible for training skills, knowledge, and effective leadership behaviors to newly hired and current employees. This will be done by providing on the job education, developing enhanced education and materials, and to keep everyone up to date on changes in the industry that affect their jobs. Training will be done in different formats: seminars, team exercises, online videos, and team building events. Provides continuous education in technology advancements, the latest findings from research and development and changes in the industry. This position will have responsibilities in employee engagement. Teach classes and procure outside training services as needed to support established training programs and company culture.

Responsiblities

Conducts training for leadership team, managers and supervisors, and front-line employees.
Leads training programming in all facilities.
Works with management to schedule training programs for all employees.
Works to keep training programs vibrant and entertaining in order to engage employees and trainees.
Leads New Hire Training and On-Boarding Process
Leads Patient Advocate Training and creates programming for advancement in knowledge of cannabis, cannabinoids, and terpenes.
Ensures that all training materials and programs are compliant with laws and regulations governing the industry.
Provides online and conference call training session for offsite employees.
Recommends management strategies to administration that are targeted for specific departments with the goal of increasing efficiency and effectiveness and generating increased revenues.
Prepares training materials and presentations for employees and with the approval of management. Places all such materials and presentations into a Shared Drive.
Creates monitoring strategies to ensure that employees are performing job duties according to training.

Admin

Develops status reports to monitor employee performance and response to training.
Liaise with managers to determine training needs and schedule training sessions
Design effective and highly engaging training programs
Conduct seminars, workshops, individual training sessions etc.
Prepare educational material such as module summaries, videos etc.
Support and mentor new employees
Conduct evaluations to identify areas of improvement for all training programs
Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports.
Identify main groups and audiences to determine the best way to communicate, provide information, and develop and implement a communication plan.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
Provide activity information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Scheduling events, programs, and activities
Work well and effectively with fellow co-workers;
Other duties as assigned.

Qualifications

Bachelor’s degree in Business, Human Resources, Management, Public Relations or a related field; and/or combination of experience and education required
Preferred to have at least three years working as a Trainer in a corporate setting
Preference would be to have some knowledge of the cannabis industry
Must have exceptional verbal and written communication skills.
Must be a compelling public speaker.
Must have the ability to engage trainees in discussions during educational sessions.
Must have excellent interpersonal skills.
Must have strong time management skills as well as be an effective multi-tasker.
Exceptional leadership and management skills.
Knowledge of Microsoft Word Suite including PowerPoint for the purpose of producing training materials and presentations; eLearning software a plus
Must have excellent reading comprehension skills as well as the ability to be an active listener.

PHYSICAL REQUIREMENTS

Must be able to work odd hours as it is not always feasible to handle all training during regular office hours.
Must be able to travel to remote office and dispensary locations to conduct training sessions.
Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
Must work indoors and outdoors year-round.
Must work in noisy and crowded environments.
Observe, see, hear and respond to directions given with effective outcome.
Lift 25-40 pounds from the floor to a waist-high table when necessary.
Stand for short/ high periods of time.
Sit for short/ medium periods of time.
Walk for short/high periods of time
Occasionally sit on the floor or at floor level.
Handle the responsibilities and routine stress often associated with this position;

Dependability

Willingness to be an integral member of a successful team;
Dedication to provide the highest levels of service;
Excellent attendance and reliability;
Adherence to company policies and procedures;
Dedicated to maintaining confidentiality in every aspect of the job.