West Coast Quality Director

Posted: April 2, 2021
Carpinteria, CA


Responsible for management of all site QA managers in the Western Region including our Continuum Distribution center in West Sacramento, CA.
Serve as escalation point for site quality issues with respect to the following activities:
Finished product sampling and inspection
Equipment and product line clearances
Product complaints and investigations
Corrective and Preventative actions (CAPA)
Non-conformances and deviations
Product withdrawals, recalls
Internal and external audits.
Ensures that KPIs targets are met at each site and across the region.
Holds QA Managers accountable for site Quality performance and deliverables.
Review and approve critical customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
Work with quality subject matter experts to generate ideas for projects and process improvements.
Ensure sites are utilizing approved controlled documents, completing training on-time.
Discuss issues and concerns directly with operations management and senior leadership.
Collaborate with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provide advice with process improvements to eliminate errors and reduce risk.
Consolidate technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports in a timely manner which may be provided to state regulators. Discuss quality-related issues with state regulators, as needed.
Monitor compliance to established Good Manufacturing Practices (GMPs) and Global Food Safety Initiative (GFSI) schemes such as British Retail Consortium (BRC) or Safe Quality Foods (SQF)
Overall accountability for product discontinuation, quarantine, destruction, rework, and withdrawal/recall.
Conduct all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
15-20% travel to facilities and states as a proactive approach to quality and routine site performance. Travel would also be needed during urgent situations.